Customer Service Administrator | S1 | Customer Sales & Support | Bradford Bradford, Yorkshire and the Humber, England
Job description
WHAT YOU WILL BE DOING
Interested in part-time, job-share and flexible working? We want to talk to you!
Join our community.
At Santander within Customer Sales & Support, we put the customer at the heart of every decision and customer interaction.
In this fast paced, back-office role, you’ll be helping customers behind the scenes dealing with Bank account switchers, ISA transfers and Credit card servicing as well investigating complex queries relating to everyday banking issues. No two days are the same, giving you the chance to develop a variety of skills.
You’ll be part of a close-knit, passionate team at the heart of giving our customers a fantastic experience by administering processes across a wide range of Banking and savings accounts. You’ll also work on exception handling, dealing with more complicated matters that cannot be dealt with by our 3rd party supplier.
If you love a problem that needs solving and have exceptional attention to detail, then this could be the role for you.
The difference you’ll make.
Ensuring the accurate processing of transactions (via letter, email, and telephone)
Handling and resolving exception cases referred from the 3rd party supplier.
Using your own initiative to resolve queries / issues through established frameworks and procedures (with a focus on more complex processes and ad hoc tasks)
Seeking to meet and exceed customer expectations without impacting further costs to the business.
Being pro-active in identifying ways to make process improvements.
Identifying issues and proactively following through to resolution.
What you’ll bring.
Prior administrative experience, including free format letter writing, in a fast paced, high volume back-office environment.
An understanding of Banking and Savings & ISA’s
You will require the right to work in the UK (please see details below)
It would also be nice for you to have.
Experience in the fulfilment of bank account openings or closures.
Exposure to complex queries and exception handling.
Ability to understand and conform to strict processes and routines.
Great attention to detail and Numerical skills.
What else you need to know.
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.
This is a permanent role based in Bradford, and you will be expected to spend 40% of your time in this office.
You will work 35 hours per week, Monday – Friday between the hours of 8am – 6pm.
Everyday Inclusion.
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
£500 annual cash allowance to spend on our great range of benefits.
25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Eligible for a discretionary performance-related annual bonus
Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
Support your favourite causes through charitable giving and our community partnerships
Share in Santander’s success by investing in our share plans
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
