Customer Service Administrator Glasgow, Scotland
Job description
Scottish Friendly have an excellent opportunity for a Customer Service Administrator to join our growing team on a permanent basis. This role will be a hybrid role.
Salary
Up to £22,000
Hours
35 hours per week, 9am to 5pm, Monday to Friday (with part-time options).
No weekend work.
Location
Scottish Friendly offices are based in Glasgow City Centre, and close to great transport links including Glasgow Central and Glasgow Queen Street train stations.
Our history
Scottish Friendly is one of the most progressive mutual life insurance offices in the UK with over 150 years’ worth of history in the financial services market. We have a strong, clear culture based on our values of our people, our customers, and our future.
We live up to the name of Scottish Friendly - we are a small friendly office with approx. 240 colleagues, where we work as a team to support and bring out the best in each other.
Established in 1862, we are the last mutual in Scotland with assets worth more than £5.3 billion and various awards. Even although we are part of some big players in the Finance sector, we have a low turnover of colleagues and many of the team have long service with us. In 2021, our colleagues created our Values that we live by daily.
The role
You will be handling the day to day administration of pension schemes, annuities, and life insurance policies. You will be dealing with enquiries from scheme members and financial advisors.
- Answering enquiries in writing or by email
- Using computer system s to check and update records
- Calculating pensions projections
- Arranging the transfer of benefits to another pension provider.
- Arranging payments of lump sums
- Keeping accurate records
- Processing daily annuity payments
- Producing timelines and case investigation notes
- Assist in the production of required internal and external operational reports
Why choose us
· 25 days holiday with the option to buy and sell more (increases with long service
· No weekend work and 8 public holidays
· Dress for your day policy
· Company social events
· 10% company pension contribution
· Hybrid working – option to work between home and office
· Discounts at high street and online shops
· Cycle to work and travel loans available for all colleagues
· Free daily fruit, tea and coffee in office
· Subsidised soft drinks
· Colleague recognition scheme
· Wellbeing support including the following:
o Free private health care (additional family member options)
o Employee Assistance Programme 24 hours a day, 365 days of the year
o Telephone and online counselling
o Mental health support
o Free stress, bereavement, and financial confidential support
Next steps
If you want to join the team at Scottish Friendly and work at an multi award-winning company, please click on the apply button.
Everyone is treated as an individual, and we will take the time to understand your needs and support with career progression.
We look forward to hearing from you soon!
Job Types: Full-time, Part-time, Permanent
Salary: Up to £22,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- Private medical insurance
- Wellness programme
Schedule:
- Monday to Friday
Work Location: Hybrid remote in GLASGOW
