Customer Service Administrator Derby, England
Job description
Customer Service Administrator
Pendragon Vehicle Management
Hybrid Role
£22,341 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Pendragon Vehicle Management is seeking to recruit a motivated, highly organised experienced Customer Service Administrator to be part of our team based at Pendragon Vehicle Management in Derby, which has recently undergone a major refurbishment throughout.
As a Pendragon Vehicle Management Administrator your daily responsibilities will be
- Answering the telephone in a professional manner
- Produce quotations for customers to a high level of accuracy
- Ordering vehicles via our internal and external supplier chain
- Proactively managing status reports
- Driver updates completed
- Effectively communicate with customers and manage their expectations
- Arranging deliveries and ensure return vehicle sent to correct site
- Data entry into several systems
- Providing reports for Customers
- Working closely with the Sales Team
- Provide exceptional customer service skills and focus
- Proactive complaint handling
- Can do attitude
Ideally you will have experience of working in a busy and fast paced administrative environment. Excellent interpersonal, organisational and communication skills and the confidence to liaise with customers and colleagues at all levels.
With a focus on providing exceptional levels of customer service at all times, you must be computer literate with outstanding attention to detail. You will also be able to demonstrate an ability to work effectively under pressure in order to meet deadlines.
In return we will support you with training, development and the opportunity to take your career to the next level.
Hours of work are 9.00 am to 5.30 pm weekdays.
Job Types: Full-time, Permanent
Salary: £22,341.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: One location
