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Job description

Panorama Kitchens are a leading kitchen manufacturer and supplier to both retail and contract markets, based in Liverpool we are seeking a Customer Services Administrator to take responsibility for the arranging of remediation works.

Key Responsibilities

• Act as the dedicated point of contact on all issues in relation to remediation works for both our Contract and Retail Clients.
• Liaise with other team members and sub contractors to ensure the completion of defects works within agreed timescales.
• Raise the appropriate paperwork for remediation works in line with Company Policies and Procedures.
• Contact clients to ensure their availability on agreed dates.
• Follow up to ensure resolution.

Essential Skills

• Professionalism, Patience, and a people first attitude.
• Strong phone contact handling skills and active listening.
• Able to multitask and prioritise workloads.
• Work within a fast pace environment and meet deadlines.
• Good methodical organisational skills.
• Competent in Microsoft Office Packages including excel, word and Database.
• Have the ability to problem solve.
• Market knowledge would be a distinct advantage.

Job Type: Full-time

Salary: From £28,600.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Flexitime
• On-site parking

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 3 years (required)

Work Location: In person

Reference ID: CS1