Customer Service Administrator Remote
Job description
We are expecting a high volume of applications. If you are interested in this role, we encourage you to apply straightaway as the ad will be closed as soon as we have found the right candidate.
About OnePlusOne:
We are a highly respected charity in the field of relationship support. Having researched relationships for over 50 years, we pride ourselves in helping people to develop their relational skills, no matter what type of relationship they are in. We specialise in translating research evidence into digital resources. We work with many local authorities across England and Wales, delivering digital workforce training and providing accessible interventions to support their work with families.
Our team is friendly, supportive, and collaborative. Everyone gets recognised for their input and gets the opportunity to learn new skills to help their career progression.
This is what our staff say about working here:
“At OnePlusOne I get to be involved in meaningful work that really makes a difference to people’s lives. I love being able to see the impact of our work, that it’s grounded in evidence, and always has people at the heart of it. The team here works the same way. Everyone matters, our voices are always heard, and we are passionate about relationships, and making them better for future generations. “
Shannon Hirst, Research Lead.
We all work remotely and meet once a month in London.
About You:
You will work closely with your line manager, the Operations Manager, with the Customer Relationships Manager and the Finance Manager.
Your day to day work will include liaising with multiple local authorities, the training participants and the trainers.
You will look after the administration of our training programme and be the first point of contact for external training enquiries.
The postholder will update our Customer Relationship Management (CRM). Experience of using a CRM would be an advantage.
For a full Job description visit our website www.oneplusone.org.uk
Please send a CV and short cover letter to explain why you would like to apply and why we should hire you.
What we offer:
· A competitive salary.
· Remote working: we all work from home and meet roughly once a month in London.
· Travel expenses paid for the monthly meetings in London.
· Flexible working patterns: you can start and finish when you want as long as you work your contracted hours and during 10am and 4pm.
· 25[TF1]days plus Bank Holidays plus 1 day for your birthday.
· Later start on the first Monday of the month.
· Option to join OnePlusOne pension scheme.
· Free eye test.
Equality Diversity Inclusion:
We encourage applications from candidates from diverse backgrounds because at OnePlusOne, we all agree that having a diverse workforce makes us a better organisation.
We are fully committed to respecting and treating everyone fairly. Staff are all equal and everyone is given equal access to opportunities. We promote work-life balance and offer family friendly, flexible working arrangements.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 35 per week
Salary: £25,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Flexitime
- Free or subsidised travel
- Work from home
Schedule:
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- No weekends
COVID-19 considerations:
We work from home and meet occasionally in London
Application question(s):
- Please send a CV and short cover letter to explain why you would like to apply and why we should hire you.
- Do you live in the UK?
- Have you worked with a CRM?
- If you answered yes to the above question, which CRM?
Work Location: Remote
Reference ID: OPOCSA0223
