Customer Service Administrator Telford, England
Job description
Customer Service Administrator
MyWorkwear are looking for a highly motivated and hardworking customer service administrator to join our fantastic office team.
You will be responsible for delivering excellent customer service whilst dealing with incoming enquiries from our customers in a prompt manner.
- Hours 9am - 5:30pm Monday-Friday
About Us
MyWorkwear is one of the UK’s leading suppliers of embroidered and printed clothing. Based in Telford, Shropshire, our skilled team produce thousands of garments per week, supplying companies, large and small, from across the UK. We use state of the art embroidery and heat transfer machines to brand uniforms for clients as diverse as Vimto, Oxford University and the NHS.
With over 40 years experience in the industry, our office and production staff pride themselves in their knowledge of workwear and uniforms. As a small friendly team, we aim to provide the highest level of customer service, quality products and great value every day, by putting our customers' needs at the heart of everything we do.
At MyWorkwear we aim to provide a fantastic working environment for all our staff. We strive to be a friendly and inclusive workplace and have a diverse team of people who share a passion for providing excellent service and quality workwear.
We actively encourage on the job training, with our longer serving team members always happy to share their extensive knowledge, and are open to supporting career development through other routes such as apprenticeships.
Our aim is for MyWorkwear to be a place where people want to come to work and given some team members have been with us for over 30 years, we think it may well be true.
About the role
We will provide training so you will become knowledgable of workwear, embroidery & print so you can advise our customers, by phone and email, of the best solutions to suit them.
You will receive orders by phone and email and place them on our systems, ensuring high levels of accuracy and attention to detail.
You will process incoming orders, deal with order issues and support our production team with any order-related enquiries they have as well as sometimes supporting our sales and management teams with administration based duties.
About you
Experience within a customer service and / or administration role along with proficient IT skills is required.
We are looking for an individual who is committed to providing excellent customer service and who thrives in a busy, high pressurised environment.
Ideally, you will be extremely polite, friendly, organised, confident, have great attention to detail and be willing to go that extra mile.
Job Type: Full-time
Salary: From £10.78 per hour
Benefits:
- Company events
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
