Customer Service Administrator Bridgwater, England
Job description
We have an opportunity available for a Customer Service Administrator to join our team based in Bridgwater. You will join us on a full time, permanent basis and in return you will recieve a competitive salary.
Monmouth Scientific Limited was established in 2004 and has been expanding steadily ever since. Today we directly employ over 80 people and boast a multi-million-pound turnover. As a member of the SDI Group, a PLC specialising in the Scientific industry, we are part of a larger group of over 200 employees, and growing rapidly. We have a very diverse but niche range of Fume Containment products, Clean Air systems and bespoke Air Handling equipment, which we install, calibrate, service and maintain all over the UK and ROI.
We are widely regarded as one of the leading suppliers and manufacturers of Fume Cabinets, Biological Safety Cabinets and Clean Air solutions, not only in the UK, but increasingly more further afield in Europe, Africa, the Middle East and Australasia.
We supply into some of the most technologically-advanced sectors in the UK, including the F1, Motorsport and Defence industries, as well as Healthcare and Pharmaceutical, Electronics, Manufacturing, Research and Education.
Responsibilities of the Customer Service Administrator will include:
- Reviewing the generic email inbox and allocate to the correct team
- Accessing service quote requests for relevant jobs that require quoting or responses for non-quotes
- Raising quotes for service department for review and send to customer
- Supporting sales office manager with processing sales orders onto the sage system
- Reviewing customer complaints and determine a solution with wider service/sales team
- Contacting customers as required
- Ensuring new Customers have all necessary forms completed, and that payment and relevant proforma invoices are issued in liaison with the Finance Department
- Providing Customer with ‘Order Acknowledgement’ and ‘Ts & Cs’ detailing key information regarding their order
- Liaising with Service Department to arrange dates for relevant works to be completed
- Ensuring that Purchasing Department is provided with all relevant information, to enable the timely ordering of filters and other parts
- Actioning general office duties daily, including answering phone calls
- Assisting with internal enquiries in a timely manner, liaising with other Monmouth Scientific staff, to help achieve company objectives
Essential key skills we're looking for in our Customer Service Administrator:
- Good working knowledge of Sage 200 and Microsoft Office (Desirable)
- Excellent attention to detail and ability to work with a high level of accuracy, both written and typed
- Able to follow processes and quality-controlled standards of work, in line with company procedures
- Able to work under pressure to meet deadlines, both alone and working in a team environment
- High personal standards, self-disciplined and pro-active, able to prioritise own workload with minimal management supervision
- Proficient organisational skills, able to respond to continually changing business needs
- Willingness to work flexibly, with a calm, positive and motivational outlook to each task
- Personable nature, with confident and effective communication and listening skills, able to work closely with and engage employees and Customers at all levels
If you think that you have the skills and experience to become our Customer Service Administrator, click ‘apply’ today to submit your CV and covering letter detailing your salary expectations. We’d love to hear from you!
We are an Equal Opportunities employer and welcome applications from all who meet our selection criteria. Please note, it is unlawful to employ a person who does not have ‘entitlement and eligibility’ to work in the UK, so please ensure you have this permission before applying.
By applying for this role (Customer Service Administrator), you agree to us sharing your data with those responsible for recruitment & training, purely for the purpose of this recruitment campaign.
Applicants who demonstrate competency in the key selection criteria and most closely match our requirements will be short-listed for a brief telephone interview soon after the closing date. If you are successful at this first stage, you will be invited to a more formal Interview at our Bridgwater Head Office.
Applications will be accepted by post, e-mail or in-person to our reception area. All applications received by the closing date will be acknowledged. We cannot accept responsibility for late applications or those lost in the post or e-mail system.
No Agencies please.
