Customer Service Administrator London, England
Job description
Job description
Construction Certification is a booking agent with the construction industry. We offer a platform for construction industry related qualifications and training to help people that want to work on construction sites in the UK.
We're looking someone to start on a full time basis who is based in or around London. We want someone motivated in administration and customer service to join our supportive and friendly team.
Great attention to detail and speed in completing tasks is essential for this role. A successful candidate would enjoy a fast paced work environment. Your role will be working from home with a work laptop and equipment provided. We would like someone to start as soon as possible.
Candidates who do not complete the assessments will not be considered.
The ideal candidate will have previous experience in a computer based role with customer service or administration experience.
You will be processing bookings for construction related tests, qualifications and training. You will help customers with their questions and direct customers to training courses which can help them to get better and higher paid jobs.
You will work 5 days per week Monday-Friday, however you may be asked on occasion to change one of your in week days for working a day on a weekend.
The successful candidate will undertake the following main duties and responsibilities:
- Inputting customer data on to databases and in external systems.
- Following written booking procedures and processes.
- Contacting customers via email and occasionally on the telephone
- Handling customer enquiries and questions.
- Sending out course information.
- Completing general administration tasks.
Required skills:
- Excellent attention to detail (without this you won't be able to work in this role).
- Fluent English including written and verbal communication skills.
- An ability for problem solving.
- Motivated by helping customers.
- Willing to undertake any other relevant duties as may reasonably be requested.
- IT skills including managing Microsoft Teams (google teams), office applications, emails and basic CRM’s.
- Customer handling skills.
- Ability to work with limited supervision and manage time effectively.
Job Type: Full-time
Salary: £11.00 per hour
Benefits:
- Casual dress
- Company pension
- Work from home
Schedule:
- 8 hour shift
Ability to commute/relocate:
- London SW, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 2 years (preferred)
Language:
- Fluent English (preferred)
References:
- All job offers are subject to internal approval and reference checks
Job Type: Full-time
Salary: £11.00 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Overtime
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in London
Reference ID: Customer Service
