Customer Service / Administration / Personal Assistant Remote
Job description
About us
Principal Tutors is an award-winning tuition company with a personalised approach to tutor and client management. We match parents with tutors for online private one-to-one tutoring.
Whilst we have our roots in the Greater Manchester area, we have expanded rapidly via online tuition to cover all the UK and many international areas.
We aim to improve the learning of pupils through high quality customised supplementary education.
We run a professional, agile, yet personalised operation and our goal is to help families connect with the very best qualified tutors that we work with. We work with a committed team of qualified tachers to provide high quality personalised online tuition to pupils both in the UK and internationally. We work tirelessly to recruit the very best teachers and to connect them with the clients we work with. We offer a concierge like service to our clients to find them the most appropriate tutor that we work with.
What we are Looking for
We are looking for a Customer Service Representative / Administration / Personal Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, completing administration tasks to a high standard, responding to inquiries in a timely manner, and responsive to the needs of the Compay director in a PA role.
The ideal candidate will have excellent communication skills, a strong work ethic, an eye for detail and accuracy, have a good working knowledge of the UK education system and have experience of managing social media accounts and using them to acquire new leads.
Responsibilities:
- Provide excellent customer service to all customers and stakeholders
- Answer customer inquiries in a timely and professional manner via telephone, message or email
- Make outbound telephone calls to all enquiries and provide information on our services
- Complete administration tasks related to vetting of workers where a keen eye to detail is essential
- Keep records of customer interactions and transactions.
- Converse with customers on matters relating to the UK education system
- Follow up with customers to ensure their satisfaction.
- Complete administration tasks on behalf of the company Director in the role of PA
- Manage and interact with corporate social media accounts with a view to acquire new customers
Working Pattern
The ideal person will be available to work for a few hours in the day during core office hours and in addition up to around 1 hour on an evening making telephone calls.
Some weekend availability will also be required from the ideal candidate.
Job Type: Part-time
Part-time hours: 10-15 per week
Salary: £12.00 per hour
Benefits:
- Flexitime
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Commission pay
Education:
- Bachelor's (required)
Work Location: Remote
