Customer Sales and Service Agent New Bridge, Wales
Job description
Job Title: Customer Service Representative
Responsibilities:
- Provide exceptional customer service to all customers, both in person and over the phone
- Assist customers with inquiries, product information, and order placement
- Process customer returns and exchanges according to company policies
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and promotions to effectively assist customers
Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and the ability to think quickly on your feet
- Proficient in basic retail math calculations, including discounts, percentages, and sales tax
- Familiarity with point-of-sale systems and cash handling procedures is a plus
- Ability to work in a fast-paced environment while maintaining attention to detail
We offer competitive pay rates, flexible scheduling options, and opportunities for career growth within our organization. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.
Job Type: Full-time
Salary: £22,122.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Sabbatical
- Sick pay
- Work from home
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
Ability to commute/relocate:
- New Bridge Lane: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in New Bridge Lane
Reference ID: R0043828
Expected start date: 18/09/2023
