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Job description

You will be part of a team of experts talking directly to our customers through email, social media, phone and LiveChat. You will represent guitarguitar in offering personalised product advice and always coming up with outstanding solutions for our customers.

We are looking for people who have excellent communication skills and enjoy interacting with people, as well as possessing a keen eye for opportunities to make sales. Ideally you will already play an instrument and are both knowledgeable and passionate about guitars and the products we sell.

Benefits:

• guitarguitar is Employee-Owned; you will be a beneficiary of our Employee Ownership Trust, have voting rights, entitlement to EOT bonuses and a voice in the running of the company*
• We are a Living Wage Foundation employer
• We offer an outstanding staff purchase scheme
• Work for a successful, expanding and ambitious company
• 28 days annual holiday
• Staff development plan
• Workplace pension scheme
• We have fun at work!

*Employees become beneficiaries of the trust after 6 months service

To be considered for this role you must...

• Love working with and talking to people
• Be passionate about guitars, instruments and music
• Possess excellent verbal and written communication skills.
• Be keen to sell
• Understand and demonstrate what exceptional customer service means

Previous experience in a similar role will be an advantage but is not essential.

The role reports to our Online Management Team.

guitarguitar are an equal opportunities Living Wage Foundation Living Wage employer and all applications will be considered regardless of age, ethnicity or gender. All positions are full-time and permanent.

Job Types: Full-time, Permanent

Salary: £21,255.00 per year

Benefits:

• Casual dress
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Experience:

• Sales, Retail & Customer Support Occupations: 1 year (preferred)

Work Location: In person