Customer Sales Advisor England
Job description
Sky Inbound Sales Advisor
Requirements: Only candidates with 1 years continuous and targeted sales experience within the last 5 years should apply
Job type: Full Time Permanent
Start dates: May 2023
Location: Work From Home
Hours: 37.5 hours per week, Monday to Sunday (rotational shift patterns between the hours 8am and 8pm)
Competitive salary and bonus: £21,500 plus average bonus earning potential of £5,040 per annum. Uncapped bonus
About us
We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
We are now excited to be recruiting our next Inbound Sales Advisors in our Sky Department in a role that offers great work life balance with working from home.
The role you'll do
This vacancy is in one of our Sky Inbound sales teams, meaning that you'll be the first point of contact for customers who call in for help with their Sky equipment. You will represent and promote this well-known household brand, making our customers aware of the Sky Protect product they can purchase, for added peace of mind.
The Sky Inbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.
How you'll be rewarded
- 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year
- Investment in your career development through ongoing coaching and clearly defined opportunities
- Comprehensive training with clearly defined career progression opportunities
- Free Sky TV and broadband packages
- Regular incentives with amazing prizes to be won
- Dedicated online portal offering lending and saving facilities, financial wellbeing and support services
- Health Cash Plan - claim money back towards essential healthcare, including a virtual GP service
- Pension scheme & free life assurance
- Complimentary Domestic & General protection plan and discount further products
- Great employee discounts at selected retail stores
What else to expect:
- In a 4-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
- You'll work on a shift pattern within Monday - Sunday 8am-8pm (which will include 1 x full weekend and 1 x Saturday in a 5 week period).
- We'll provide all the equipment you need, but you must have broadband access.
The experience and skills you need
- 1 years continuous and targeted sales experience within the last 5 years
- A driven mindset with strong customer service or sales skills and a love for hitting targets
- Experience of working autonomously or in a home-based position
- Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly
Immediate interviews available, start dates in May 2023. Apply today to find out more.
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
