Customer Safety Manager Luton, East of England, England
Job description
easyJet holidays Customer Safety Manager
Where you’ll be working:
This is a new role to help drive the right safety standards and customer protection within our operation and how it is done by our partners. Whether it’s in destination airport transfers, coral snorkelling experiences or hiring ski equipment, we work with partners to deliver on our customers’ expectations. This role will be key to supporting how we deliver our proposition through our partners ensuring that they have appropriate safety, resilience, and compliance arrangements to look after our customers. This role will also be responsible for the safety and security of new projects, initiatives, and products to ensure that our growth can be supported by well-considered, customer focussed, efficiently designed safety management systems.
What you’ll be doing:
The Customer Safety Manager is part of the Customer Safety & Wellbeing Team in the Customer and Operations function. The Customer Operation and Operations function includes Safety, Security, Operations, Customer Experience, Communications and Strategy. The team’s purpose is to support that easyJet holidays has a safe and responsible approach to the protection of its customers.
The Customer Safety Manager is responsible for the supporting easyJet holidays in meeting its health, safety, security, and wellbeing duties. The role will focus the development and delivery of the safety management systems, with particular responsibility for our partners, new products and projects.
Working across multiple departments, particularly, Customer & Operations, Commercial and Legal, the role will ensure that our non-accommodation partners, including destination management companies, excursion partners and customer goods and services providers, operate to safety systems and procedures that support our customer safety proposition and obligations.
The role will be responsible for the overall delivery of the customer safety proposition in all new products, projects, and initiatives. This may include ski, villas, new source markets and sourcing appropriate partners for specialist work. Using a risk-based approach the role will communicate the risk and opportunities to the business and provide recommendations and potential solutions to the Customer Safety Governance Group.
The Customer Safety Manager reports to the easyJet holidays Head of Customer Safety & Wellbeing.
What you’ll bring to the team:
You will have significant experience of international operations, partner management, supply chain management, audit or safety and security management
The candidate will have competency and qualification in health, safety and hygiene subjects is essential, but the level will be considered in the context of the strength of the experience in the other key skill requirements.
A good strong track record in managing relationships with partners and external agencies is essential with experience in managing compliance or quality control programmes.
Someone with competent auditor and ideally, experience of managing audit providers with skilled policy and process writer
The candidate will have excellent planning and organisational skills to manage multiple streams of works simultaneously, working in a demanding multi skilled environment with timeline pressures
HOURS OF WORK
This is a full-time role on a hybrid working basis (2 days in Luton). The nature of the role means there may be irregular hours required to effectively support Incident & Crises and will be required to participate in the Incident & Crises on call rota.
What’s in it for you:
In addition to your competitive base salary, you’ll qualify for our company wide bonus scheme which could see you earning up to an additional 20% on top of your base each year. We'll also contribute 5% towards your pension. You'll have access to a variety of share options (BAYE, SAYE, Performance Shares) and life assurance is 4 x your annual salary.
Aside from the financials, we offer an extensive suite of flexible benefits that you can opt in or out of, such as Medical Cover, Dental Cover, Green Car, and Cycle to Work Schemes.
On top of all of that, you’ll get excellent staff travel benefits which includes heavily discounted flights for you and your friends and family, free easyJet Plus membership, and annual vouchers for you to spend on an easyJet holiday!
Working for one of Europe’s very best brands, you’ll be supported by a friendly team and be given great development opportunities. We're in the business of creating unforgettable experiences for our customers around the world, and the same applies for our people and their careers! Working at easyJet holidays can take you anywhere... where do you want to go?
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
Who are easyJet holidays:
In 2019 we launched our brand new easyJet holidays business, with a mission to provide brilliant holiday experiences at unbeatable prices. We do this by combining easyJet’s flexible flight programme with handpicked hotels and best-in-class technology to provide hassle-free, personalised holidays. Soon after we launched, we faced the most unprecedented challenge in modern history - but we made bold decisions, took active measures, and emerged from the pandemic much stronger and far greater. Since then, we have;
> Launched our sustainability strategy, becoming the first major UK tour operator to offset the carbon emissions from its package holidays
> Doubled the size our team
> Been named one of the Best Workplaces in Travel
> Reached a milestone 1.1 million customers in our first full year of trading and
> Become the fastest growing UK tour operator
We’re an ambitious bunch and we don’t intend on stopping here. We want to lead the industry, making sustainable travel affordable and accessible to everyone and to do this we’re building remarkable teams with modern ways of working. That’s where you come in! Join us as Business Analyst and help create brilliant holiday experiences for our customers.
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