Customer Retention Advisor Nottingham, England
Job description
Role: Customer service advisor.
Hybrid role: 3 days in the office / 2 days working from home.
Monday – Friday: 7.5 hours a day 8:30 -17:30 on a shift rotation / 38 hours per week.
Every 1 in 8 Saturdays to work 8:30 – 12:30.
Total 38 hours a week
Objective based bonus up to £750 per year
Are you a caring and compassionate individual with the burning desire to help?
We are currently working within a people focused healthcare business, providing a variation of high-quality medical products.
Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service.
You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers.
What to expect day to day:
- Contacting customers on a monthly basis, confirming orders and delivery details
- Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers
- Processing prescriptions
- Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions
- Dealing with customer complaints, responding to them appropriately and recording them
- Inputting customer details, keeping records accurate and up to date
About you:
- Inbound OR outbound customer service experience is essential
- Top class communication and relationship building skills
Benefits:
5% pension
23 days holiday, plus one additional for eery year of service until 28 days is reached, plus bank holidays
Health-shield cash-plan
3x life assurance.
If you are interested in this role please click ‘APPLY NOW’.
Job Type: Permanent
Salary: £24,452.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Application question(s):
- What is your notice period?
Work Location: In person
