Customer Reservations Advisor / Call Centre Advisor Wakefield, England
Job description
Are you a confident, considerate and patient person? Do you enjoy getting into the detail of a problem in order to find a solution, and in doing so, actually help someone?
Sandal Wakefield has an opening for a Customer Reservations Advisor, ideally suited to someone who is outgoing, follows procedures and thrives in an environment where providing exceptional customer service is the number one priority.
As a member of our small professional team, you will be responsible for:
- Supporting predominately the Aftersales team with inbound and outbound service and repair request calls to our customers
- Effective enquiry management
- Cleansing and updating the database, accurately recording customer information
- Identifying prospect and sales opportunities for the Service team
Your customer advisor experience should be comprehensive, ideally telephone based, but not necessarily in the motor industry, although an understanding would be a definite advantage.
This role involves working closely with both our Huddersfield and Wakefield Aftersales teams to ensure our business potential is maximised and we exceed our customers’ expectations.
We offer an attractive salary with an OTE of £25,000 per annum, annual leave entitlement that increases with your length of service and excellent working conditions.
Your normal hours of work will be either 8.00 am to 5.30 pm Monday to Friday or 8.30 am – 6.00pm on an alternate week rotation, with an hour unpaid lunch break. Additionally, you will be required to work one in three Saturdays working 8.00 am to 2.00 pm with no break. You will be given a day off during the week following your Saturday rota.
To apply, please forward a copy of your CV.
We would kindly ask that you refrain from applying if you do not have experience within a call centre environment and/or the motor trade. Previous recent applicants need not apply - thank you.
Job Types: Full-time, Permanent
Salary: Up to £25,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Experience:
- Call centre: 2 years (required)
- motor trade: 1 year (required)
Work Location: In person
