Customer Relationship Lead Mirfield, England
Job description
CUSTOMER RELATIONSHIP LEAD
We are seeking a Customer Relationship Lead for our location in Mirfield, Leeds to manage customer service delivery; acting as the interface between our internal supply chain and the customer.
ABOUT THE JOB
Reporting to the Customer Operations Manager you will be responsible for being the interface between our customers and internal supply chain departments to ensure service level targets are maintained and managed.
In this role you will review and monitor reports and KPIs with the customer; driving internal and external actions to improve the customer relationship.
This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross functionally to drive perfect customer service delivery and performance.
THE ROLE
The Customer Relationship Lead is responsible for the interface and management of the customer delivery relationship with a key focus on:
- Review customer KPIs to monitor the business performance against customer expectations and to highlight trends and issues that might impact customer delivery and satisfaction
- Being the first point of escalation to customers and ensuring customer service corrective actions plans are deployed effectively
- Managing and reviewing forecasting input, sales budgeting, inventory variances to support business planning and inventory holdings
- Tactical customer management and internal stakeholder liaison to be the voice of the customer within Incora
- Participate and implement continuous improvement actions to enhance business performance
ABOUT YOU
- Previous experience in a similar customer or supply chain focused role – strong experience of external stakeholder relationship management
- Experience in managing and developing customer performance metrics and processes
- Excellent relationship building skills both internally and externally
- Ability to influence others to reach agreement and action
- At least basic knowledge of Excel; knowledge of pivot tables, vLookups and charts is preferred
- Good verbal and written communication skills
- Strong commercial acumen and possess numerical competence
- Good facilitation skills; fostering collaboration and cooperation
- Ability to manage changing deadlines in a fast paced environment and manage your workload accordingly
- Fluent in Swedish, very good English
So, if you feel you have all of this, and even more, apply now.
In return we will offer you an exciting package that includes a great salary, benefits and more. But most importantly we will offer you the chance to become part of our Incora Story.
ABOUT US
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical.
With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
Industry-leading capabilities
Innovative solutions
Greater customer value
Trusted supplier relationships
Business growth and operational efficiency
Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
