Customer Relations Coordinator - Mercedes-Benz of Croydon Croydon, England
Job description
About us:
Hedin Automotive London in the UK operates across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford. It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world operating 260 car dealerships, 46 brands across 13 countries with approximately 8300 employees.
Position:
We have an opportunity for a Customer Relations Coordinator to join our sales team at our Mercedes-Benz of Croydon dealership, on a permanent full time basis for 40 hours per week, Monday – Friday.
About you:
Being the first point of contact you will provide an exceptional experience for customers visiting our showroom. You will be passionate about the brand and responsible for creating the right first impression, facilitating a smooth and timely transfer of the customer throughout each stage of the enquiry and sales process.
If this role is of interest to you and you want to join our team, then don’t delay! Just click on apply today!!
About the role (Overview):
- Welcome all customers who visit our showroom in a professional and courteous manner, striving to deliver a best in class experience
- Maintain a working overview of the day’s appointments and manage the flow of customers in the showroom to ensure wait times are kept to a minimum
- Obtain accurate information and introduce customers to the sales executive team/service department handing over all relevant details
- Be proactive in ensuring that the showroom is kept clean, tidy and within the Hedin Automotive London/Mercedes-Benz brand guidelines
- Ensure that customers are offered refreshments during their visit and keep them informed periodically during any waiting periods
- Maintain accurate records in the CRM system to ensure the entire customer journey is tracked at all times
- Provide information to the Sales Managers each day detailing the appointments/walk-ins so that these can be followed up to make certain that all lead opportunities have been maximised.
Benefits:
- Opportunity to join our colleague demonstrator or lease car scheme
- 23 days holiday pa, rising to 25 after 2 complete years’ service. Plus average commission holiday pay
- Company pension scheme
- In service Life Assurance
- Employee Referral Scheme
- Access to Employee Assistance Programme and Mental Health First Aiders
- Friends and family discounts for Service and Repairs
- Access to online benefits platform offering cycle to work, schemes shopping discounts and more..
- Long Service Recognition
- Career development and progression both in the UK and abroad.
Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. This will include verifying your recent employment, address, credit history and standard criminal record check.
Please note we also reserve the right to close a vacancy before the advertised closing date. For more information regarding our business please visit our website https://www.hedinautomotive.co.uk/
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Your application data is held within our secure application tracking system called Team Tailor. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress throughout the recruitment process. You can also seek ‘job alerts’ once you are registered in Team Tailor, it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period.
Contact us as [email protected] for further information or access our privacy policy using the following link
https://www.hedinautomotive.co.uk/mercedes-benz-cars/site/privacy-policy/
