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customer relations Norwich, England

World Fuel Services

Full Time Norwich, England 21949 - 20916 GBP ANNUAL Today

Job description

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character.

Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

Reporting to the customer service team leader, the Customer Service Advisor is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to our customers in the UK.

KEY RESPONSIBILITIES:

Compliance with Data Protection Act & GDPR
Compliance with Company Policies & Procedures
Complaint resolution within a timely manner and in accordance with company expectation.
Confirming order status with customers
Advising customers of non-delivery specifics
Dealing with customer enquiries relating to orders and deliveries
Taking inbound calls from customers.
Liaising with Sale Advisors, Business Account Managers, Customers, internal departments and Suppliers
Processing orders from customers during busy periods
Updating customers account details
PERSON SPECIFICATION (BACKGROUND AND SKILLS):
Work experience gained in a customer services role is essential in a fast-paced office or Contact Centre.
A desire to build a career in customer service.
Telephone based customer services experience is desirable.
Excellent customer service skills are essential
Strong written and oral communication skills are essential.
Strong interpersonal skills
A collaborative approach is essential
Strong attention to detail is essential as is ability to work methodically
Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential
Strong data entry skills and high levels of accuracy are essential