customer relations Manchester, England
Job description
SENIOR CUSTOMER SERVICE ADVSIOR / MANCHESTER CITY CENTRE / HYRBID / £27K PLUS BENEFITS
Our people make all the difference in our success, WEX currently has a requirement for a Senior Customer Service Advisor join a rapidly expanding team supporting customers across Europe. As part of the Customer Service team, you will be supporting a wide range of operations teams across Europe, undertaking a wide variety of tasks that are required to maintain the business supporting a growing Fuel Card Business.
What’s on Offer?
- Lucrative Compensation Package of up to £27,000 per annum
- Embrace the benefits of hybrid working, with the option to spend 1-2 days a week in the office
- Optimal Work-Life Balance with Monday to Friday – 8.30am - 5pm
- Comprehensive Life Assurance Scheme & Robust Company Pension
- Financial Security with Income Protection
- Ample Time Off (25 days holiday plus bank holidays, with the option to purchase additional holidays)
- Exciting Discounts & Perks Platform
- Continuous Professional Growth through Supportive Coaching and Development
- Holistic Employee Wellbeing Support
Knowledge & Skills Required
- Assertive with strong communications skills and the ability to interact confidently at all organisation’s levels
- Able to manage several activities and maintain a consistent level of performance
- Excellent PC Skills including Word, Excel, PowerPoint
- Proven experience of managing complaints / difficult situations / customer matters to a satisfactory resolution
- Accurate data entry skills and to be analytical correct
- Abel to demonstrate good coaching skills and business acumen
- Experience of leadership and delivering key messages to colleagues
- Previous experience of training development and delivery
- Able to mentor team members
- Can demonstrate a keenness for self-development and willingness to ‘go the extra mile’
Essential Duties & Responsibilities
- Complete spot checks on applications, audit reports, live-chats and emails. Document findings and deliver feedback to Agent and Team Leader
- Hold masterclass sessions for CS Staff
- Complete coaching and set SMART goals – follow up to review progress and feed up to team lead
- Co-ordinate training, delivery and sign off for new people, working alongside HR
- Develop training material for new starters
- Complete activities as part of the EU Fleet integration program including Process mapping, data migration and configuration activities and UAT and post implementation support activities
- Support team of advisors on BAU workload if amount outstanding workload is high- this could be calls, emails, live chat, applications and daily audit report checks
- Highlight any concerns in relation to Agent / process issues
What’s Next?
If you have the right experience and enthusiasm to join our CS Team then please APPLY TODAY!
Job Types: Full-time, Permanent
Salary: £27,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Manchester, M2 3HR: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- training development and delivery: 1 year (preferred)
- leadership and delivering key messages to colleagues: 1 year (preferred)
- managing complaints / difficult situations: 1 year (preferred)
Work Location: Hybrid remote in Manchester, M2 3HR
Reference ID: R12803
