customer relations Kendal, England
Westmorland & Furness Council
Full Time
Kendal, England
28371 - 27852 GBP ANNUAL Today
Job description
Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference
REQ00000015482
Date posted
21/07/2023
Application closing date
30/07/2023
Location
KENDAL
Salary
£27,852 - £28,371
Package
Contractual hours
37
Basis
Full time
Job category/type
OTHER
Attachments
Customer Service Advisor Level 3 WMF355i
Job description
Customer Services Advisor Level 3
Westmorland and Furness Council
INTERNAL ONLY
Location(s): South Lakeland House, Kendal
Contract: Permanent
Hours: 37
Salary: £27,852 - £28,371
The advertised salary includes a supplement (JWC) to the base grade of the post. JWC supplements are conditional on the physical demands and /or working conditions of the role.
About this opportunity
We are seeking to recruit a Customer Services Advisor Level 3 based in South Lakeland House, Kendal.
The successful candidate will be part of a multi-skilled Customer Services team whose purpose is to resolve a significant proportion of customer queries at the first point of contact, providing accurate advice and guidance on a wide range of topics.
Interaction with customers will be across multiple channels: face to face, telephone, email and via customer portal and self-service channels.
We are looking for an experienced customer services practitioner who is skilled in:
- Providing accurate advice and guidance to a wide and diverse range of customers either face to face, over the phone or in writing
- Utilising internal systems and software packages to capture accurate and relevant details from the customer to record, manage and resolve requests
- Triaging requests for support and assistance and referring on to relevant teams
- Gathering information and utilising resources to signpost customers to third party support
The role focuses on delivering high quality customer service putting customers at the heart of everything that we do.
What can we offer you!
- Excellent training and development offers
- Flexible working opportunities
- Opportunity to join the Local Government Pension Scheme
- Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
- Various perks and discounts schemes, including money off your phone contract and local gyms
- Competitive rates of pay
This post requires a basic DBS check
Application and Interview information
Closing date: 30th July 2023
Interview date: w/c 14th August 2023
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss.
If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
Safer Recruitment
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Westmorland & Furness Council
www.westmorlandandfurness.gov.uk
Kendal, United Kingdom
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Public
