customer relations Bournemouth, England
Job description
Our purpose is to celebrate and liberate the diversity of beauty. We challenge convention through invention, expanding our horizons to enrich your reality with possibility. We build brands to inspire and enable our consumers to experience the confidence and joy of expressing their beauty, their way.
Wella is focused on servicing our customers in Retail Hair, and meeting the clients needs.
The Customer Services team are responsible for the day to day operational tasks in order handling to ensure first class customer service.
THE WELLA IDEAL FIT
The Customer Services Representative provides a key interface between the company and our external customers. As a member of our multi skilled team you must be passionate about meeting and exceeding customer’s expectations! The work is fast paced and you will handle a large amount of high value orders on a daily basis. Key day to day responsibilities include but are not restricted to:
- Responsibility for all aspects of order capture via email and EDI;
- Building excellent collaborative relationships with both customers and the sales team;
- Liaising effectively with contacts across the total supply chain;
- Resolving customer and sales team queries in a timely manner, processing credits, debits and returns as appropriate.
PERSON SPECIFICATION
Every day will be different. We ask for someone who can handle business pressure and changing circumstances, without negatively affecting above skills.
The Customer Services Representative must have excellent communication skills and a demonstrated affinity for dealing with customers and the sales team alike. Practical work experience in a Customer Services environment would be a distinct advantage.
The successful candidate must have a ‘customer first’ service orientated attitude, be able to set priorities and work under pressure whilst remaining calm and flexible.
Solid PC literacy is required and experience with SAP is a plus.
Attention to detail is important to reduce errors and to ensure that the correct process flow is carried out as is the ability to identify process gaps and resolve them.
The successful candidate must be a good collaborator, and work effectively across multiple groups and businesses as well as their own team.
ABOUT US
We are Wella – and our people make us who we are.
It’s important that we find individuals who are a great fit for our business, not just for us but for you too. We want people to thrive here and, if you are the right culture fit with us and we with you, you’ll be able to shine and achieve beyond your own expectations.
- For us, beauty is and beauty does. We are very focused because we all want the same thing: to help our consumers celebrate and liberate the diversity of their beauty – and that takes creativity, excellence and radical thinking – we are here to disrupt the beauty industry on behalf of consumers and you need to want to join that mission to succeed here.
- We have an energetic intensity about us. We’re quite relentless in our determination to deliver, always accountable for our actions and tenacious. We will not be beaten by obstacles.
- Responding quickly with agile thinking to business challenges and opportunities is second nature to us. We like it that way as it means we can be creative and find new ways to make things happen fast. Colleagues will expect it of you and you’ll expect it of them – we’re a team and we help each other. We’re all in it together – irrespective of level or part of the business.
- We always go the extra mile, pushing the boundaries to be that best partner we can be to our customers and to excite and delight our consumers.
- When you join Wella Company, you become part of a vibrantly diverse and energetic group who have fun in an intense sort of way. Because we’re not just here for the ride, we want to change things.
Job Types: Full-time, Permanent
Salary: £23,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Bournemouth, BH2 5BD: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bournemouth, BH2 5BD
