customer relations Telford, England
Job description
Customer Service Advisor
Part time; Monday & Tuesday – 9am to 5pm plus Saturday and Sunday for 4 hours each day
Permanent Employee
Based at our Head Office in Stafford Park, Telford
Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great place to work. We focus on career development and promotion – so if you're looking for a career and not just a job, apply now!
Our Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether you’re working on inbound calls or emails, we’ll train you to give exceptional customer service. You are never just a cog in a wheel.
We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites.
The customer is at the centre of everything we do, so as a Customer Service Advisor at Vivactive, you will:
- Be passionate about customer service
- Have great communication skills
- Have a good level of computer proficiency
- Be comfortable working as part of a team
- Remain composed and focus on the customer in a dynamic and changing environment
A desirable, but not totally necessary skillset would be:
- Experience of working in a customer-centric environment or care sector position
- A words per minute count of 70 or above
- Experience of operating webchat
Joining Vivactive has some really great benefits, including:
- Salary Range (grow your pay as you learn new skills)
- Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)
- Your birthday off, so you always enjoy your birthday!
- External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships
- Awards and Recognition Schemes; delivering above and beyond never goes unnoticed
- Free Christmas party – the best you'll ever go to!
- Free Onsite Parking
- Free tea, coffee, chilled water, soft drinks
- Pension Scheme
- Free Summer BBQ and social other events
- We care about our employee's mental and physical health with extra strong health and safety practices across the business
This is an incredible opportunity to join a rapidly growing company, don't hesitate to apply now.
Job Types: Part-time, Permanent
Part-time hours: 23 per week
Salary: £10.50-£10.75 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Work from home
Schedule:
- Every weekend
- Flexitime
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Telford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
