customer relations Glasgow, Scotland
Job description
As a Customer Care Team Manager, you will be responsible for leading, motivating and coaching a team of Customer Care Advisors. You’ll support your team to ensure they have the right tools and skills required to deliver a consistently exceptional service to our customers.
You’ll be responsible for ensuring all members of your team are achieving their KPI’s including quality and compliance targets by promoting best working practices and identifying opportunities to train and develop your team.
Experience Required
You’ll be a great team player with a confident communication style and a passion for motivating others.
Responsibilities of the role
- Successfully execute the customer care support plan, achieving all objectives
- Maintain a relentless team focus on achieving improvements in customer satisfaction levels
- Ensure all activity complies with regulatory standards, GDPR and quality policies
- Develop an in-depth knowledge of Verastar’s products, systems, business and processes
- Actively contribute to improving the Customer Care team processes and procedures
- Promote a people culture focused on continuous quality and process improvement
- Maintain a full team headcount; being proactive in all recruitment, induction and training
- Coach and develop all direct reports improving their individual and collective capabilities
- Ensure all reports and updates are completed in a timely and accurate manner
- Create excellent working relationships across the Verastar colleague community
Our Story
Verastar was born to make our customers’ lives easier and our employees’ more rewarding. We’re one of the UK’s leading providers for small business and what we do is truly unique; offering our customers all their essential services under one roof: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services and Insurance.
We’ve been growing for over 20 years and have picked up a number of awards along the way, including Investors in People, The Lloyds Bank National Business Awards 2019 and Greater Manchester Business Awards 2019.
Why Choose Verastar?
At Verastar, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. So, we’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace and the control to drive your own career and shape your own opportunities. Verastar is a great place to work, made better by you.
In return for your hard work, you’ll get
It takes all kinds of people to make Verastar the success that we are, and we’ve got a range of benefits to make sure everyone is happy.
- Core benefits including pension contributions and life assurance
- Great discounts on 100s of high street and online stores
- 25 days holiday rising with service up to 28 days
- Your birthday off every year
- Option to buy up to 10 extra holidays and sell up to 5 holidays per year
- Cycle to work and travel loans for people wanting a greener commute
- Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance.
The important extras
- Hybrid working – option to work three days from home if you choose.
- Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
- Full time/Permanent contract of 37.5 hours per week
- No weekends and every bank holiday off
We’re based on south bank of the river Clyde, 3 miles from Glasgow City Centre our Rutherglen office is a few minutes on foot from both Rutherglen train station and Rutherglen town centre. We also have access to a bike locker if you choose to cycle in.
What happens next
If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.
Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
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