customer relations Southend-on-Sea, England
Job description
We are currently recruiting office based Customer Service Advisors to start on 07/08/2023, on a FTC until 01/09/2023.
You will need to be able to work from our office in Southend-On-Sea.
What will I do in the role?
This role involves a large amount of data entry and administrative tasks.
You will be collecting information from customers mainly via email, post and also via phone.
What do I need?
- Exemplary verbal and written communication skills
- Self-motivation
- A desire and genuine passion for delivering excellent service
- Experience of working with data entry or administrative tasks
- Experience communicating with customers
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn
- Right to work in the UK
- A headset
What will I be paid?
Pay rate: £10.90 per hour
Working Hours
- From 7th of August until 9th of September
- Full time - 40 hours per week
- 5 days per week
- Rotational weeks of: 8am-5pm, 9am-6pm and 10am-7pm
- Working every other weekend
Start Date: 07/08/2023
What’s amazing about the role and Ventrica team?
- Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for temporary staff
- Company pension scheme
- Reimbursement on eye tests
- Employee Assistance Programme, 24/7 with counselling sessions
- We love our planet so after your probation we gift you a tree to grow in our Ventrica forest
- We care about our communities, our Charity Champions get involved by making a difference
- We recognise our colleagues with monthly peer recognition and awards schemes by celebrating success every week with our shout outs
- Our Diversity Champions are part of our colleague community
- Our Menopause Champions are trained and offer support
- Mental Health First Aiders
- All new parents receive a Baby Hamper
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards
