customer relations Newport News, VA

Velocity Urgent Care

Full Time Newport News, VA 55022 - 37742 USD ANNUAL Today

Job description

DUTIES AND RESPONSIBILITIES:
1. Maintain HIPAA standards and confidentiality regarding patient personal and financial information.
2. Greet patients in a positive and helpful manner; provide information and assistance as needed.
3. Gather necessary demographic and insurance information from patient to build a new/updated patient account in the computer.
4. Using the computer system, generate fee slips for patients according to prescribed procedures, review fee slip information for accuracy and instructions.
5. Provide necessary forms to patients for completion and signatures.
6. Keep patients informed of their account information.
7. Collect payments, insurance co-pays, and credit card pre-authorizations.
8. Correctly matching corporate protocols for occupational medicine visits in our computer system.
9. Maintain an adequate level of office supplies and necessary forms and order office supplies as needed for smooth department operations.
10. Maintain various logs of daily activities including patient count and financial transactions to ensure accuracy.
11. Perform various clerical duties such as photocopying forms, reports, and patient information, faxing forms, filing forms/charts.
12. Maintain a tidy and clean lobby and work area.
13. Prepare the patient lobby and reception work area for patients at opening and closing.
14. Assist in new hire training of procedures and EMR software.
15. Performs other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS:
1. High school diploma is required. Previous medical reception experience is preferred.
2. At least three years of prior customer service experience.
3. Prior health care experience preferred.
4. Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.

SKILLS:
1. Ability to communicate in English both verbally and written.
2. Excellent communication skills with providers, staff, management, patients and companies.
3. Interpersonal skills necessary to deal effectively and courteously with telephone callers, patients and families, other staff members, and providers.
4. Ability to read and write neatly to prepare medical records, charts, generate and prepare fee slips, and to perform simple arithmetic calculation when completing fee slips and activity logs.
5. Great attention to detail when gathering patient data, entering it into computer system, giving information, ordering services, completing log sheets of daily activities.
6. Knowledge of facility and surrounding facilities to assist or direct patients to other locations accordingly.
7. Demonstration of a willingness to adjust responsibilities to accommodate a fast-paced work environment, maintain excellent customer service, and create teamwork with coworkers.
8. Ability to react calmly and effectively in emergency situations.