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Job description

Job description

Customer Service Representative (CSR) will make outbound calls to health insurance carriers to verify private health insurance information and update the client records in the system.

The CSR will also verify other health insurance by web verification.

Responsibilities:

• Perform outbound calls to other health insurance carriers to verify private health insurance information
• Collect policy information from health insurance carriers
• Verify clients’ insurance information
• Accurately enter insurance data into Third Party Liability (TPL) database
• Verify health insurance policy information via health insurance carrier’s web portal
• Maintain quality score of 98% or better
• Perform special research
• Perform other duties as assigned
• Observe professional standards of conduct, including attendance, professional behaviour, and dress code.

Basic Qualifications:

• Customer Service Experience
• Intermediate computer skills

Preferred Qualifications:

• verbal and written communication skills with the ability to interact professionally
• problem solving abilities
• organizational skills
• analytical and research skills
• Ability to track projects for timely follow-up and completion

Job Type: Contract

Pay: Up to $20.00 per hour

Experience level:

• 5 years

Shift:

• Day shift

Work setting:

• In-person

Ability to commute/relocate:

• San Antonio, TX 78249: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This is a onsite role based 6415 Babcock Rd, Ste 100, San Antonio, TX 78249. Please confirm your location with zip code.

Experience:

• Customer Service Representative: 5 years (Preferred)
• health insurance domain: 2 years (Required)

Work Location: In person