customer relations Bicester, England
Job description
✓ 100% of our colleagues surveyed agreed that the culture at Valda Energy made them feel welcome
✓ 100% of our colleagues surveyed in the first month of joining agreed they would recommend Valda Energy as a great place to work
✓ 100% of our colleagues surveyed agreed that they see themselves working at Valda Energy in two years’ time
*Results based on those who joined between October 2022 – March 2023
Us and our culture.
Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment is always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.
The role.
Work as part of a team to support the Collections department with the day-to-day administration, with the goal of reducing the risk of bad debt.
How you will contribute.
- Follow process instructions to complete tasks accurately and on time for example;
- Using templates to send collection reminders through the post and SMS
- Telephoning meter operators
- Sharing payment updates
- Respond to emails from customers, suppliers, and other teams at Valda
- Accurately records and logs interactions
- Create effective professional relationships with key stakeholders across the business internally and externally
- Meets regularly with line manager to give feedback to help improve customer service, response time and the staff experience
- Willing to learn to apply company policy and process to customer solutions
- Supports the company ‘one team’ culture
- Any other tasks set by your team leader
Key Objectives
- Assist the customer using all resources and tools available aiming for first contact resolution and customer satisfaction
- Support the business through operational effectiveness, digital first
- Committed to learning
Responsible for
- Reducing the risk of bad debts to the business
- Individual KPIs
- One team culture
Job Type: Full-time
Salary: Up to £22,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- BICESTER: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
