customer relations Chesterfield, England
Job description
Title: Sales Validation Advisor
Department: Sales
Location: Remote / Chesterfield
Salary: £23,352 per annum
Hours: Monday – Friday 11am – 8pm, Shift rotation Saturdays
Do you have experience working from home in customer service role, where having a good eye for detail is essential?
We have a fantastic opportunity for you to join our Sales Validation Team. Where you will support our national field sales agents, ensuring all sales arefullycompliant.
What can we offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards
We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
Putting the customer first is part of how we live and breathe at Utilita. Alongside our values – Fairness, Smart and Sustainability – this ethos guides every decision we make.
What does this role involve?
Following one of our sales representatives signing up a new customer, you will call the customer to ensure alltherelevant information has been providedand all processes have been completed accurately.
You will detail your findings and provideregular feedback to line managers to support with agents ongoing development.
You will be required to attend our Chesterfield office weekly on a Tuesday & Wednesday for Team days.
Who are we looking for?
You will have excellent communication skills both written and verbal, with the ability to work well under pressure and prioritise your own workload.
Additional benefits available on your first day!
· Utilita Bonus Scheme, made up of personal and company elements.
· Career progression, 32% of our vacancies in 2022 were filled internally.
· Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%
· 25 days annual leave plus bank holidays.
· The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
· Discounted employee energy tariffs.
· Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
· We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
· A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
· Death in service, twice your annual salary.
· Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
About us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021. We are the only supplier created to help customers use less energy, which is why sustainability in one of our core values.
Job Types: Full-time, Permanent
Salary: £23,352.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Referral programme
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Chesterfield: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Chesterfield
