customer relations Leicester, England
Job description
About the role
In this exciting new role, you will lead on the delivery of an exemplary international student experience, bringing together a range of stakeholders from across the institution into a cohesive whole, ensuring an innovative programme of activity that gives international students at Leicester the best possible welcome and experience throughout their time with us.You will be responsible for providing specialist advice and guidance on the University-wide support provision through a variety of different methods. You will work creatively with colleagues across the University and with the Students’ Union to ensure we provide timely intervention, prevention and resolution of issues around the student experience.
About you
With knowledge and experience of providing advice, guidance and support to a diverse range of clients, you will have a robust knowledge of what it takes to deliver an excellent international student experience. Experience of delivering projects, including change initiatives is key, alongside the experience of leading teams and activities, acting as the point of escalation.With experience in a comparable role, you will have great communication skills, using those to be able to collaborate with colleagues across the University and the Students’ Union. We are looking for someone who can manage multiple projects simultaneously and is motivated by providing the very best experience to our students.
Additional information
Informal enquiries are welcome and should be made to Angela Truby on [email protected]
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.
