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A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Highlights

We are looking to add energetic employees who have a passion for customer service and curious technical skills. We are searching for someone who is friendly, empathetic, and patient in resolving customer issues. In this role you can expect to be challenged and learn every day as you dig in and problem solve with merchants by listening deeply and actively teaching and helping small business owners succeed in a fast-paced world.

Daily responsibilities include but not limited to:

• Working in a high-volume environment assisting with complaints or troubleshooting technical issues along with billing issues.
• Providing high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.
• Responding to telephone inquiries, requests, and problems from merchants.
• Troubleshooting, diagnosing, and providing merchants with solutions to resolve problems with service, authorization, and credit card processing terminals.
• Communicating applicable policies, procedures, and practices to merchants. Requesting exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
• Adhering to a daily schedule.

This is a remote job opportunity available in select States only. The selected candidate will be responsible for maintaining good work ethics like self-motivation, adaptability, responsibility, and discipline while working remotely.

• Tech support experience

Preferred Skills/Experience

• Basic knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
• Previous experience troubleshooting and resolving technical issues
• Excellent telephone, interpersonal and verbal communication skills
• Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Proficient keyboard and computer skills, especially Microsoft Office applications
• Proven commitment to high quality customer service
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.

Work Environment:

• You will have performance standards that are set by senior leadership.
• You will receive coaching both one on one and side by side frequently from your manager.
• You will be on a team of about 15 with one primary manager.

Core values:

By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.

• We do the right thing – We act ethically, honestly and with integrity.
• We power potential – We champion and encourage potential in our customers, each other and our communities
• We stay a step ahead – We value continuous improvement over fast growth, because bigger isn’t better: Better is better.
• We draw strength from diversity – Diversity, inclusion and collaboration aren’t just policies- they’re defining characteristics of our culture.
• We put people first – We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers.
  

What we offer:

• Shift differentials and varied schedules available
• Paid training and development opportunities
• Competitive wages and performance-based bonus opportunity
  

Training class start date: August 25, 2023

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

This is an Elavon posting. Elavon is a part of the U.S. Bank family.