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Job description

TST / Warley Carriers are looking to recruit an experienced customer service agent to work in our transport office.

Main Duties:

• Handling all incoming customer queries
• Managing the shared mailbox for customer ensuring timely responses
• Maintaining and updating an accurate Customer data base / files and completing data entry
• Ensure that the customs administration process is completed on time and in line with operational processes
• Always adhering to a company’s policies and procedures when assisting customers
• Job quotations for all existing and new customers
• Liaise with key stakeholders to ensure service levels are maintained.
• Other Admin / Office duties

Skills required:

• The ability to multitask
• Good IT skills , proficient in Microsoft Office 365 (Outlook / Teams). Experience using the Stirling transport system would be advantageous
• High quality written and verbal communication skills
• Great attention to detail to produce accurate work
• The ability to provide an excellent level of customer service and work in a fast paced environment

Previous transport experience within customer services would be advantageous

Competitive rates of pay.

Job Type: Full-time

Benefits:

• Free parking
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• West Bromwich: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

• Free parking
• Health & wellbeing programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• West Bromwich: reliably commute or plan to relocate before starting work (required)

Experience:

• administration: 2 years (preferred)
• Sales administration: 1 year (preferred)

Work Location: In person

Reference ID: Customer Service Representative