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Job description

Customer Service Associate Job Duties:

• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Customer Service Associate Skills and Qualifications:

• Product Knowledge,
• Informing Others,
• Organization,
• Analyzing Information ,
• Verbal Communication,
• Reporting Skills,
• Managing Processes,
• Customer Focus,
• General Consulting Skills,
• Multi-tasking

*FULL TIME POSITION ONLY

*Full Time Only Position

Job Types: Full-time, Permanent

Salary: $750.00-$1,350.00 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)
• French (preferred)

Work Location: In person

About Tmalpha

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public