customer relations Lewisham, England
Job description
Lewisham
Up to £30,374
9 Month Contract
Hyde is looking to recruit a Customer Experience Advisor. Internally you will be known as our Complaint Commitment Officer.
Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
As a Customer Experience Advisor at Hyde you will be working within our Complaints Team to work with key stakeholders to ensure delivery of complaint commitment actions within agreed timescales.
Responsibilities
- Be a point person for the end of our complaint process.
- Process, manage, respond to, and monitor complaint commitments.
- Support the delivery of the commitment resolutions.
- Monitor issues which require longer term solutions.
- Escalate where progress is not being made.
- Decide on the appropriate next stage for the failed commitments.
Skills and Experience Required
- Strong telephone customer service experience
- Experience managing a caseload of direct customers
Benefits
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.
