customer relations London, England
Job description
About us
At our Kings Road Studio, we work with some of London’s most desirable and passionate make-up artists, hairstylists, stylists and fashion photographers to create beautiful imagery. We are here to help clients look the best they can and to feel vibrant about life. Individual satisfaction is an essential part of our success. Whether you want to create a stunning portfolio or a gorgeous collection of keepsake images, The Gallery SW3 can cater to your needs.
We are looking for a organised, presentable and communicative Customer Service Advisor to join our team. The ideal candidate will have excellent customer service skills, be able to multitask efficiently, and be able to carry out basic admin tasks. Interest in fashion/photography would be considered a great advantage.
Responsibilities:
Answering client enquiries in person, by phone and email in a professional manner with exceptional customer service.
Using initiative to solve client problems and answer requests.
Managing the diary to maximise efficiency of studio's time.
Have a good general knowledge of the experience we provide in order to answer client questions.
Maintaining accurate customer records, both digital and paper.
As part of a team, ensuring that the studio is always perfectly presented, clean and tidy
Escalating important problems to management and maintaining good communication with the team.
Assisting other team members and management in other duties necessary for the smooth running of the studio.
Skills:
- Strong organisational skills with the ability to multitask and prioritise tasks effectively
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in maintaining records and filing documents
- Ability to work well in a team environment and provide exceptional customer service
The role is offered on a part-time, freelance basis. 3 days a week between Monday and Saturday.
Job Types: Part-time, Freelance
Part-time hours: 18-27 per week
Salary: From £14.00 per hour
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
