customer relations Telford, England
Job description
We are seeking a Customer Support Account Handler based in our Telford offices for Towergate Insurance Broker.
This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements.
Responsibilities include:
· Dealing with client calls (inbound and outbound) in order to process/manage their insurance.
· Calculating, negotiating and delivering premiums and agreeing payment methods.
· Cross-selling policies the client does not currently have.
· Offering risk management measures such as Driver Training and Driver CPC courses.
· Achieving KPI's / targets - role specific.
Key skills / attributes:
- A confident telephone manner.
- Strong interpersonal skills with the ability to build relationships and trust.
- The ability to thrive in a fast-moving, target-driven environment.
- Good IT literacy.
- A strong team ethos.
Insurance knowledge is advantageous, but not essential, as full training will be given.
Essential:
Background in Customer Service/Sales
Preferred:
Background in Insurance (Preferred but not essential) - Either at an Insurer or Broker
This vacancy is subject to minimum educational requirements of 5 GCSEs (or equivalent) grades A-C, including Maths and English, and/or relevant experience.
Person Specification
Excellent communication and interpersonal skills
Proactive attitude, with the ability to use initiative
Excellent organisational skills
The ability to work under pressure, while maintaining attention to detail
Effective teamworking skills
Confident oral and written communication skills
Willingness to learn
IT Skills
- MS Word
- MS Outlook
- Acturis System (Preferred)
- Excel (Preferred)
So, what are you waiting for? Apply today and one of our team will be in touch.
Towergate, within Ardonagh Advisory is part of the Ardonagh Group which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity. We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please
Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.
The Company
With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future – join us for the journey and make your mark on the local community. #TIB
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Telford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations?
Work Location: Hybrid remote in Telford
Reference ID: ARDYP850682, ARDLI868011
