customer relations Birmingham, England
Job description
Location: Birmingham
Role: Customer Service
Salary: £22,350
Hours: 8am-5pm or 9am-6pm, 5 days a week. 1 Saturday every 3 weeks (1.5x pay)
You will get a day off during the Saturday week.
Hybrid after probation period, 2 days working from home.
Working within a fast paced environment, we are seeking an individual who can provide a professional and friendly service to a small number of key accounts. This position will service various accounts where you will support as required depending on the varying demands each day.
Reporting to the Customer Relationship Manager, this role is to provide day to day support via telephone and email where you will be assisting in the reservation process, supporting in life rental queries and resolving issues that arise.
Key Personal Activities
- Full rental management including processing of reservations, oversee vehicle delivery, through to vehicle collection, including customer aftercare
- Deal with a high volume of inbound calls from customers, operational teams.
- Process a high volume of reservations, discussing terms and conditions with customers whilst accurately completing data entry
- Establish and maintain a good working relationship with colleagues
- Deliver against personal targets and support team in delivering against agreed service levels
- Management of required daily, weekly and monthly reports
- Complete customer satisfaction callbacks following vehicle delivery
- Any other ad hoc duties required
Key skills / attributes required:
- Excellent telephone manner
- Excellent verbal and written communication
- General computer literacy - Microsoft Office
- Customer Service / Administration background is desirable, but not essential
- Ability to perform under pressure
- Customer orientated
In return the successful candidate will join our dynamic team, with the opportunity for progression, working for Europe's leading mobility solutions provider. We operate an open environment where you'll be encouraged to make an impact. Our collaborative approach means your great ideas will be welcomed and your great work recognised.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
