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About the company

Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We're transforming the way SMBs work together, and we're actively expanding into digital enterprise. We need your help!

By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.

Sync needs you!

Are you the go to person for your family and friends when they need a technical guru? Do you consider yourself a tech geek or a mad scientist? Do you enjoy collaborating and working in a team to find solutions? Are you proud of your communication skills?

If this sounds like you Sync.com has an opportunity for you where you can choose to work remotely, on site or a hybrid of both as a part of Sync’s Tier II Technical Support team!

Your to-do list:

• Provide technical support to clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.
• Utilize your expertise in technical support, customer support, or systems administration to assist clients with various technical challenges.
• Employ exceptional written and verbal communication skills to effectively explain complex technical concepts in a clear and non-technical manner, catering to the customers' understanding.
• Demonstrate a customer-centric approach by meeting clients at their level of technical proficiency and delivering top-notch support.
• Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.
• Collaborate with the development team, escalating and submitting technical issues as necessary, and suggesting potential technical solutions.
• Gain in-depth knowledge of Sync's operations, including development team escalation processes and billing procedures.

Who you are:

• Possess a minimum of 4 years of experience in technical support, customer support, or systems administration.
• Hold an academic background in Computer Science or Engineering, demonstrating a solid foundation in technical principles.
• Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
• Display a passion for technology and possess a strong familiarity with Windows, Mac OS, iOS, and Android, up to the level of a systems administrator.
• Showcase flexibility in working evenings, weekends, and holidays to ensure seamless support coverage.
• Exhibit a proactive attitude, an eagerness to find the best solutions, and a commitment to supporting over 2,000,000 companies of all sizes who rely on our cloud storage and sharing solutions.

Perks:

• Generous wellness program to keep your work-life balance in check
• Best in the class health benefits
• Paid vacation with carry-over
• Flexible work schedule
• Work from home option

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.

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