customer relations Manchester, England
Job description
About us
Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive.
Our work environment includes:
- Casual work attire
- Growth opportunities
- Wellness programmes
- Regular social events
We are looking for a Customer Service Assistant to join our team in Manchester. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries in a timely manner, resolving customer issues, and providing general support to the customer service team.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Handle customer complaints in a professional manner.
- Resolve customer issues and escalate as needed.
- Maintain a high level of customer satisfaction.
- Identify customer needs and provide appropriate solutions.
- Update customer records in the database.
- Follow up with customers to ensure their satisfaction.
About you:
· Customer service skills and experience. (preferred)
· IT literate with the ability to confidently use a computer and move quickly between applications.
· Ability to work under pressure to satisfy demand.
· Ability to prioritise workload and meet deadlines.
· Minimum of 3 GCSEs at Grade C or above or equivalent, including English.
· Active Team Player.
Apply today with your resume. We look forward to hearing from you.
Please not this is a FULL-TIME position and all applicants must hold the right to work in the UK on a full-time basis.
We ask that applicants are also available to start immediately.
Job Type: Full-time
Salary: £24,066.00-£25,505.00 per year
Benefits:
- Employee mentoring programme
- Free parking
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Work Location: In person
