customer relations Tempe, AZ
State Farm
Full Time
Tempe, AZ
43680 - 12.04 USD HOURLY Today
Job description
Overview:
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!
Responsibilities:Compensation:
- Starting pay is $21.00/hour
- You are also eligible for:
- An annual bonus based on individual and enterprise performance
- Annual merit increases
Total Rewards Benefits:
- We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places:
- Accrued Paid Time Off (PTO), plus:
- 5 days of Health Leave to take care of yourself and your family
- Paid Volunteer Time
- Annual Celebration Day to celebrate what’s important to you
- Parental leave for mothers and fathers
- Wellness and mental health programs
- 401(k) Savings Plan
- Medical, Dental and Vision
- Health Reimbursement Account, Health Care Flexible Spending Accounts, and Health Insurance
- Tuition Reimbursement/Community College Tuition Program
- Development and Mentor programs designed to help our employees grow and achieve their specific career goals
- Employee Resource Groups - State Farm’s Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected. The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and Strategy.
Additional Information:
- Hours of operation are continually evaluated and may change based on business need.
- Hybrid (work from home/in office environment)
- In office commitment is 5 consecutive/assigned days per month (subject to change)
- Paid training starting September 18 - November 24
- In-office dates September: September 18 - September 22
- In-office dates in October and beyond are TBD
- Training occurs Monday – Friday, 7:00 AM - 3:15 PM (local time)
- Associates will be assigned a shift between the hours of 7:45 AM - 6:30 PM, Local Time, Monday – Friday
- Work shifts are typically assigned near the end of training, and associates may be asked to work overtime and/or irregular work hours as business needs dictate
- The "periodic" weekend expectation is only for Saturdays (we are not open on Sundays)
- Shift schedules are typically in place for approximately 6-9 months
- Full-time work schedules are 38:45 hours per week, eligible for over-time pay for time worked over 40 hours
- At-home, stable internet connectivity is required
New team members are eligible for other opportunities at State Farm after 12 months of service and exceptions may be considered for promotional opportunities.
Come join the Neighborhood and do some good!
Qualifications:Our Life Response Center Representatives demonstrate the following skills in their day-to-day work:
- Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questions
- Maintains and updates policyholder records through attention to detail (e.g., Change of address, change in policy coverage, etc.)
- Communicates clearly and professionally through remarkable customer service skills
- Handles multiple computer applications (i.e., Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment
- Thrives on accountability to your team, your work and your schedule
