customer relations Saint Helens, West Midlands, England
St. Helens Council
Full Time
Saint Helens, West Midlands, England
21189 - 12.04 GBP ANNUAL Today
Job description
Job Description
We Are St Helens Borough Council
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
Making A Difference as a Customer Services Assistant in our Contact Centre
Our Customer Services Team provide a single point of contact and deal with a wide range of enquiries, either from the Contact Centre or the Customer Service Hub for services including Blue Badge applications, Waste and Recycling, Parking, Planning, Land Charges, Housing Benefit and Council Tax.
This role will offer a major source of support to our Blue Badge Team, inclusive of Blue Badge assessments and application support.
This post is subject to career progression as detailed within the job description. Applicants must be flexible and willing to work a rotating shift pattern, between 8.00 am and 6.00 pm Monday to Friday and the occasional Saturday throughout the year. This is a hybrid-based role with a mixture of home working and office working at our St Helens base.
Experience of working within public sector or local government and, or knowledge of Blue Badge guidance and administration is desirable, but we will also welcome applications from individuals who meet the essential criteria of the person specification and have experience of working within a customer service-based environment.
Interested to Find Out More?
You can review our full job description details, and person specification information here.
You are also welcome to contact us for a chat before applying by emailing us at [email protected]
This post is subject to Basic DBS Disclosure
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early to avoid disappointment.
Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.
NOLAN Principles of Conduct in Public Life
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
Making A Difference as a Customer Services Assistant in our Contact Centre
Our Customer Services Team provide a single point of contact and deal with a wide range of enquiries, either from the Contact Centre or the Customer Service Hub for services including Blue Badge applications, Waste and Recycling, Parking, Planning, Land Charges, Housing Benefit and Council Tax.
This role will offer a major source of support to our Blue Badge Team, inclusive of Blue Badge assessments and application support.
This post is subject to career progression as detailed within the job description. Applicants must be flexible and willing to work a rotating shift pattern, between 8.00 am and 6.00 pm Monday to Friday and the occasional Saturday throughout the year. This is a hybrid-based role with a mixture of home working and office working at our St Helens base.
Experience of working within public sector or local government and, or knowledge of Blue Badge guidance and administration is desirable, but we will also welcome applications from individuals who meet the essential criteria of the person specification and have experience of working within a customer service-based environment.
Interested to Find Out More?
You can review our full job description details, and person specification information here.
You are also welcome to contact us for a chat before applying by emailing us at [email protected]
This post is subject to Basic DBS Disclosure
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early to avoid disappointment.
Equality & Diversity
St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality
St Helens Borough Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.
NOLAN Principles of Conduct in Public Life
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.
To apply click on the button below:
Apply Online
St. Helens Council
www.sthelens.gov.uk
Saint Helens, United Kingdom
Michael Palin
$1 to $5 million (USD)
1 to 50 Employees
Company - Private
1932
