customer relations Aurora, IL
Sonova
Full Time
Aurora, IL
18 - 13.5 USD HOURLY Today
Job description
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Aurora (IL), United States
Customer Support Specialist
Sonova Values
At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.
- We Care - We care for our employees, customers and consumers, as well as our shareholders and society.
- We drive innovation - We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
- We strive for excellence - We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
- We take accountability - We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
- We build the best teams - We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.
(Remote) USA
Customer Support Specialist
Purpose of role: Sonova USA is seeking a Customer Support Specialist who will provide telephone support and expertise to Sonova customers. This position will provide professional, solution-oriented communication to help our valued customers and deliver a high level of customer service that is associated with our brand.
Our Offer to You:
- Improving the quality of life of millions of people suffering from hearing loss
- A challenging and motivating assignment as part of a dynamic team
- Modern mindset and processes, accommodating flexible working conditions
- Opportunities for further responsibilities and support for further training and development
- Sonova’s outstanding opportunities and career growth
Main Tasks and Responsibilities:
- Answer between 60-80 inbound calls on a daily basis
- Support regional sales territory managers with administrative tasks
- Assist with billing questions, pricing, and warranty inquiries
- Assist with order status and tracking inquires
- Assist with backorder management for sales territory
- Assist with web services
- Assist with case management for sales territory
- Assist with customer account and contact maintenance for ales territory
- Handle customer complaints with sense of urgency and see through to satisfactory resolution
- Work cross functionally to ensure an effortless customer experience
- Ability to consistently meet stated KPIs
- All other duties as assigned
Education and Skillset:
- High school diploma or equivalent, some college preferred
- Minimum 1 year customer service experience, 2+ years preferred
- Effectively communicates via telephone
- Displays empathy
- Demonstrates steps of active listening
- Attention to detail with every customer interaction
- Ability to collaborate effective within a team setting
- Strong typing, analytical and computer skills
- Strong verbal communicator
- Technical aptitude to learn large product portfolio
- Strong proficiency with computer, Microsoft Applications, and web interface
- SAP and Salesforce experience a plus
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact [email protected]
Pay Ranges: $13.50 - $18.00 (depending on experience and location)
Eligible for bonus: 2.5%
Health Benefits & Perks:
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO & paid holidays*
- Employee Assistance Program
- Plan rules/offerings dependent upon group Company/location.
Sonova
www.sonova.com
Stäfa, Switzerland
Arnd Kaldowski
$1 to $5 billion (USD)
10000+ Employees
Company - Public
Health Care Products Manufacturing
1947
