customer relations Newcastle upon Tyne, England
Job description
£21,000 starting salary, £21,500 after 4 months, £22,000 after 6 months then £23,000 after achieving Level 3.
Our Claims team are growing!
Our policy sales are rocketing so we need to expand our Claims function to meet with demand and ensure all our customers receive a consistent, faultless service!
We are recruiting for a new generation of insurance claims professionals looking to build a career in our award winning and growing claims department.
You don’t need to have had any experience in insurance – all we ask is that you want to work hard and learn, we take care of the rest!
In six months we will teach you:
- How insurance works and how to deal with a claim when a customer has an accident – we cover both legal and insurance aspects with you.
- How you determine who is at fault for the accident – it can be complicated!
- What happens when a customer writes their car off.
- How to deal with claims being made against our customer.
After six months you will have the opportunity to progress/learn more about our more specialist areas which include Personal Injury, Credit Hire and Fraud.
You will have a Manager and Team Coach that will support your style of learning, so you can build your confidence as you go.
What we are looking for:
- Confidence in communicating with customers over the phone.
- Willingness to learn.
- Motivated and focussed on self-development.
Our Benefits:
- Bonus – a quarterly bonus will be paid if you excel in your KPI targets, this uplifts salary by a potential 10% per annum!
- Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Pension scheme – 5% employee, 6% employer
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
- Christmas and Summer parties
Working at SBG
At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.
We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.
