customer relations

customer relations Sevenoaks, England

Software Works For You
Full Time Sevenoaks, England 26000 - 23000 GBP ANNUAL Today
Job description

Graduate/ Junior - Software Customer Support Agent - Hybrid Working
We are the UK’s market leaders providing software (SaaS) to Heating Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers.

Our software provides customers with a smooth, simple, and straightforward digital experience for scheduling, legal certificates, service reminders, quotes, invoices, estimates and more.

If you love talking to customers and helping them while going deep on API’s, databases, crash reports and much more, then this role is made for you.

You will be immersed in our cutting-edge software, learning the ins and outs of its business logic and design. This role offers a fast-paced learning environment perfect for recent tech graduates, "bedroom" developer, computer science graduate, and computer science hobbyist looking to apply their skills and expand their knowledge.

When you choose to work with us, we promise that your career will transform. Our motto is to improve by 1% every day, and you will receive ample training opportunities.

This position is for you if you are:
  • Articulate and professional. Highly accountable, you know great relationships with team members are built on integrity and authenticity.
  • Self-motivated, curious, responsive, and results-driven. We call this “Batteries-Included.”
  • A collaborative team player. You value others’ talents and seek out their ideas to achieve exponential results.
  • Passionate about all things systems to help the company continue to achieve our 10x goals.

What you will be doing:
  • Provide outstanding support to our customers via phone, chat, and email
  • Investigate and document issues using our internal support tools
    (API’s logs, app databases, crash reports as well as customer feedback)
  • Translate customer feedback into actionable steps for our technical team
  • Providing online demonstrations and training to new and existing customers
  • Rapidly adapt to new technologies and understand our software
  • Expand your knowledge with one-off and ongoing projects

Job Requirements:
  • Enjoying talking and helping customers / phone skills
  • Keen interest in software technologies
  • Sharp observation and investigation / diagnosis skills
  • Excellent communication skills (written and verbal)
  • Extreme ownership of tasks / completing what you start
  • Exceptional attention to detail
  • Strive for continuous improvement and learning
  • High energy and a great attitude
  • A can-do attitude and natural ability to adapt in a dynamic environment
  • All around, someone who has the drive and determination to do great things.

Role Info:
  • Software Customer Support Agent- Leading Industry SaaS Tool..
  • Location: 2 minutes walk from Sevenoaks train station. (30 minutes from London Bridge, Charing Cross, and Waterloo).
  • Hybrid working with three days in the office and two from home.
  • £23,000 - £26,000.
  • Plus Benefits.
  • Culture: Great Team Vibe - We Get Stuff Done.
  • Pedigree: Serial Entrepreneurial Founding Team.
Why join us:
We are a SaaS company which develops software for Android, IOS and the Web, enabling companies to work faster, better, and more efficient.

Working with us can accelerate your career and give you the opportunity to work with world-class people. We’re a team that loves what we do and we all thrive on our ability to make an impact.

We focus on personal growth and give enough space for team members to gain more responsibility as they grow.

Don't wait! Click Apply Now to join our team today!

You may have worked or have experience in the following capacities:
SaaS Support, Software Support, Technical Customer Support, Software Tester, Software QA, Graduate Developer, Games Developer, Intern Developer, "Bedroom" Developer, Computer Science Graduate, Computer Science Hobbyist.

About Software Works For You

Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: softwareworksforyou.com

customer relations
Software Works For You

softwareworksforyou.com
London, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
Related Jobs

All Related Listed jobs

Client Service Advisor (Remote/Part Time)
Kazai Capital Ltd Remote 26000 - 55000 GBP ANNUAL Today

The company is offering this exciting opportunity to work remotely as a Client Service Advisor to provide new age solutions to people who need to sell their

Health Care Assistant
Onecall24 Healthcare Cardiff, Wales 11 - 13 GBP HOURLY Today

Assisting elderly care home residents South Wales Area with personal care duties such as serving meals & feeding, bathing, dressing, toileting, and moving &

Customer Service Coordinator
Milborrow Chimney Sweeps Crawley Down, England 10 - 11 GBP HOURLY Today

Work can be pressurised (particularly in the winter months) with inbound calls and the opposite in the summer months where you will work through our huge

insurance agent
State Farm Ilion, NY 70000 - 50000 USD ANNUAL Today

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you...

Product Analyst - Mobile Games
Kwalee Royal Leamington Spa, England 21600 - 31557 GBP ANNUAL Today

A track record of outstanding problem solving skills, understanding business challenges and translating them into robust data-driven insights.