customer relations London, England
Job description
Location:
Deptford
Duration:
Permanent
Salary:
£26000-£28000 (Depending on experience)
Shift Pattern:
Week 1:
15:00 - 23:00 Sunday – Friday
(Saturday off)
Week 2:
An extra day off will be allocated in every week 2
15:00 - 23:00 Sunday – Friday
(Saturday off)
Monday - paid rest day every fortnight
Due to operational needs, overtime may be required beyond basic rota commitments – Any overtime will be paid by the successful applicant’s hourly rate.
26-28 per annuum (Inc Bank Holidays)
Who we are:
Smith & Brock is a wholesale supplier of fresh & prepared fruits & vegetables to hotels, restaurants, event and contract caterers, bars, pubs and schools. The business also supplies dairy, chilled goods and a smattering of dry store products, which is mainly customer led.
The business started trading in July 2016 from humble beginnings with a solitary hire van, brothers Nick and Joe and a driver. Whilst Joe and Nick have been in the industry for more years than they would like to admit, the impetus to create Smith & Brock was born out of frustration with being part of something that wasn’t doing things properly.
Our mission, very simply, is to have the best people supplying the best product with the best service at the right price to customers who value these attributes in a supplier. ‘Simples’ – as they say…’’
Today the business employs over 80 members of staff and has a turnover in excess of £14m per annum, supplying some of the best addresses in London.
Job purpose:
The primary purpose of this position is to act as the first point of contact to new and existing customers, and to ensure the delivery of exceptional customer service and ultimate customer satisfaction.
The successful applicant will be a strong team player, who demonstrates pro-activity, with a desire to deliver the very best service to Smith & Brock Customers.
This position offers an excellent career opportunity for the successful applicant.
General responsibilities:
- Creating strong professional relationships within the team, and with our customers
· Taking and processing orders, via phone, email or our hospitality purchasing platforms, Caternet & Procure Wizard
· Accuracy and attention to detail when processing orders
· Keying in orders and creating credit notes on the Fresh Metrics system
· Delivery of first-class customer service for our customers, by responding to customer queries via phone and email
· Engaging our customers with any new produce we have available.
· Investigating any queries or complaints in a timely manner and ensuring these are logged
· Issuing credit notes or collections when necessary
· Using the transport platform PODFather to allocate orders to drivers as well as tracking orders for our customers
· Communicating with the transport team in order to find out the status of deliveries and whether the customer was fully satisfied
To be successful in this role you must have: No specific prior experience necessary, but key requirements are:
- Fluent in English with excellent written and verbal communication skills
- Have a great eye for detail
- Strong PC skills, with the ability to quickly learn ordering systems
- Work well under pressure and be able to think outside of the box and have a 'can do' attitude
- Be a real people person
- Strong team player
Nice to have but not essential:
- Knowledge of the Fruit and Vegetable Industry
- 2 years’ experience in a similar role
- Experience using the hospitality purchasing platforms such as Caternet & Procure Wizard
- Experience using Fresh Metrics and PODFather
What benefits we offer:
- Friendly and family like dynamic working environment
- Weekly pay
- Workplace pension – were set up with Nest to make sure we’re contributing to your retirement
- Paid overtime – and don’t worry, when you're in the office you can help yourself to lots of free coffee and fresh fruit!
- Weekly take home fruit and veg employee allowance!
Lots of companies wax lyrical about how important people are to the business so we won’t. We prefer to walk the walk. For Joe and Nick, it was critical to create a business and culture which attracts the best people and empowers the team to grow, develop and flourish – a nice place to work put simply.
http://www.smithandbrock.com/
If this sounds like it would be for you, please do apply attaching a CV with up-to-date contact details.
Job Types: Full-time, Permanent
Salary: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- Discounted or free food
Schedule:
- 8 hour shift
- Day shift
- Night shift
Application question(s):
- Are you willing to work the shift specified? 1500-2300 - if no, please do not apply.
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
