customer relations Stratford-upon-Avon, England
Job description
Are you tired of retail/bar working hours? Or, perhaps you’re looking for your first office-based role? We have a great opportunity to work at our newly refurbished, trendy Stratford-upon-Avon office.
This role is all about your character, we’re looking for someone who’s motivated and is looking to get stuck in. As part of this role, you will be trained to learn all the basics, and rest assured, you’ll be supported by a great team and line manager to help with your development along the way!
Responsibilities include:
- Completing printing requests from a variety of different sources
- Creating, editing, converting and enhancing documents to and from multiple formats
- Creating electronic bundles and completion bibles
- Scanning documents using production scanners, MFDs and wide format devices. Ensuring all pages are legible, correctly rotated, no pages are missing and poor quality documents are enhanced
- Preparation and re-preparation of documents – removal of and adding of documents to and from envelopes, all types of bindings e.g. staples, paperclips, treasury tags, wallets and header sheets etc.
- Transferring of data to and from removable media, cloud based solutions, document and case management systems
- Liaising with clients to manage deadlines and any subsequent queries
- Processing and distributing incoming documents and items within set SLAs, ensuring everything is logged and traceable
- Collecting and processing outgoing post, including the processing of large mailings when required
- Arrange couriers and other signed for deliveries and collections by request, ensuring relevant details are recorded for charging and auditing purposes
- Sending and retrieving files to and from our off-site storage provider, ensuring full end-to-end audit trails are available. Completing destruction of files as required in line with our retention and destruction policy
Skills and experience you will have:
- Excellent IT skills with advanced knowledge of all Microsoft Office products and PDF software. Knowledge of I-manage and Uniflow and Fiery would also be beneficial
- Written and verbal communication skills and attention to detail
- Able to work well under pressure to meet deadlines, whist remaining calm and professional
- Good organisational skills with the ability to multi task
How we work
We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will be based from our Stratford upon Avon Hub.
Additional information
Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here. #LI-JL1
Equal opportunities
Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Casual dress
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Leicester City Centre, Leicestershire: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Work Location: In person
Application deadline: 15/07/2023
Reference ID: 1560
