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Job description

Seven Asset are seeking to appoint a Night Shift Customer Care Operative to join our busy Operations team.

Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.

What Can We Offer You?

• The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
• An opportunity to be part of a vibrant culture
• Attractive salary
• 20 days holiday which increases with length of service, up to 25 days
• A day off for your Birthday
• Life assurance from day one
• Free 24-hour employee assistance program
• Free health & wellbeing subscription
• Working hours of 21:00 - 07:00, Monday - Thursday (4 day working week)
• Town Centre Office

Skills & Personal Attributes Required

• Excellent telephone manner and customer care skills
• Comfortable with IT operating systems
• To be able to work in a fast-paced environment
• To complete all tasks to a high standard
• Ability to work on your own initiative & on your own
• Possess good all round team player capabilities
• High levels of attention to detail

Main Duties / Responsibilities

• To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum
• Answer all incoming calls and ensure all inbound enquiries are redirected to the correct departments
• Update and manage the live internal VOR (Vehicle off road) and roadside breakdown boards
• Keep control of the Operations email inbox
• Maintain an up-to-date knowledge of preferred suppliers and update all customer and supplier details on a regular basis
• Keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
• Maintain a list of outstanding supplier invoices and continually chase suppliers to ensure they are kept to a minimum
• Competently check the vehicles current status and historical repairs for repeated mechanical issues
• Understand the authorisation escalation process
• Inform all clients of re-charge items as soon as possible & upload requested photos
• Process proforma invoices
• Chase outstanding service & inspection paperwork
• Input vehicle mileage data

Job Type: Full-time

Salary: From £30,000.00 per year

Benefits:

• Company pension
• Free flu jabs
• Health & wellbeing programme
• Life insurance

Schedule:

• Night shift

Ability to commute/relocate:

• Ipswich: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person