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Job description

Seven Asset are seeking to appoint a Customer Care Operative to join our busy Operations team.

Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.

What Can We Offer You?

• The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
• An opportunity to be part of a vibrant culture
• Competitive salary
• 20 days holiday which increases with length of service, up to 25 days
• Life assurance from day one
• A day off for your Birthday
• Free 24-hour employee assistance program
• Free health & wellbeing subscription
• Sister companies to provide more opportunities for progression
• Dress down Fridays
• Working hours of either 7:00 - 16:00 or 09:00 - 18:00, Monday – Friday, some occasional weekends maybe required.
• Town Centre office

What We Need From You?

• Excellent telephone manner and customer care skills
• Comfortable with basic IT operating systems
• To be able to work in a fast-paced environment
• To complete all tasks to a high standard
• Ability to work on your own initiative
• Possess good all round team player capabilities
• High levels of attention to detail in regards to checking current and historical data

Responsibilities and Duties:

• To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum
• Answer all incoming calls and ensure all inbound enquiries are redirected to the correct departments
• Update and manage the live internal VOR (Vehicle off road) and roadside breakdown boards
• Respond to the main operations defect’s
• Maintain an up-to-date knowledge of preferred suppliers and update all customer and supplier details on a regular basis
• Book customers in for manufacturer recalls and ensure they are completed promptly.
• Keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible
• Maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum
• Competently check the vehicles current status and historical repairs for repeated mechanical issues
• Understand the authorisation escalation process
• Inform all clients of re-charge items as soon as possible
• Provide periodic weekend/evening office cover including out of hours cover from home (rota based)
• Process proforma invoices

Job Types: Full-time, Permanent

Benefits:

• Free flu jabs
• Life insurance

Work Location: In person