customer relations Burnley, England
Job description
Job description
Job Title: Customer Service Support
PQE: 1 years’ experience in an administrative-type role
Salary: Salary: £22,000
Location: Burnley, Lancashire (Head Office)
Hours: 8:30am to 5pm
The Business
Our Company is part of a Group of Companies specialising in all aspects of property purchase & management. We have offices based in Burnley and in Middlesbrough and manage a large portfolio of properties in both regions. Recently, we have just celebrated our 2000+ property mark as a Group!
We offer a fully client based serviced approach to investing in properties. We acquire properties from the open market, renovate them to a set standard, pass them onto our lettings department for maintenance and management and then re-sell the properties to investors. We retain full management of the property.
We have various departments, including Property Surveyance, Renovations, Lettings, Maintenance, Rent Collections, Property Management, Legal and Sales & Marketing. We do everything in-house.
Due to our success, we have been featured on the popular BBC TV Show Homes Under the Hammer. The BBC really liked our model and has featured our Company in 3 episodes within a 12-month period - a BBC record! A further 2 episodes were filmed and released thereafter.
The Role
General Admin Day to day BAU (Business as Usual)
Logging information, organising tasks, and updating tickets.
Knowledge and experience of a property background will be beneficial
Good Communication and professional manner are the key for this role.
Actively taking initiative to be on top of all tasks and processes will be requirement of this role.
About You
1. Excellent communication
2. Good customer service
3. Professional phone manner
4. Data Entry
5. Assigning of tickets (training provided)
6. Good at following processes
7. General IT skills
8. Good typing speed
9. Team player
10.Good at coordinating the team members.
Key Skills Required
· IT skills – be able to use Word/Excel/PowerPoint packages effectively and confidently. Able to log and enter data into different applications.
· Communication skills – be able to talk to a range of people professionally and communicate verbally and in writing to an excellent standard with a high level of attention to detail. Professional phone manner, able to coordinate between the team.
· Organisational skills – be able to manage multiple tasks, track tasks and deliver results in a timely manner. Log information and assign tickets.
In return, the candidate will benefit from
· Free pay day lunch once a month
· Free continental breakfast every day
· Company events
· Regular ‘treat days’ within teams
· Medical Care
· Support, training & professional development
· Regular 1-1 reviews with manager to discuss career progression
· Mileage fully covered if travelling at work
· Additional pay if working on Saturdays
· Free Parking on site
· Flexible Working
· 31 Days Holiday (Inc Bank)
· Birthday as Holiday
· On Site Canteen
· Working in a long, established and reputable business
Job Type: Full-time
Salary: From £22,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Burnley, BB12 7TY: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Customer Service Support
