customer relations Remote
Job description
BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.
We are the iconic brand in assessment and technology services. We are Scantron professionals.
Scantron is a global, diversified company that provides market leading technology services to help business owners and professionals achieve their goals. For more than four decades, the Scantron brand has been recognized as the trusted source for technology services and managed print solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE and Research Triangle Park, NC.
Rewards
- Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.
- Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
- Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
- We offer work-life flexibility, meeting personal obligations along with professional success.
Position Summary
Scantron is hiring a Service Call Coordinator to be the liaison between our customers, field service technicians, and technical support team. This role guides service calls from inception to completion and is the primary coordinator of all service activities. To facilitate excellent service delivery, the Service Call Coordinator ensures the service technician understands each job's requirements and time commitments, keeps customers updated through proactive communication, and documents critical call details in our service management software. This position is responsible for the coordination of parts specialists, technical staff, and sales support so that the field technician can efficiently and professionally complete all assigned service calls.
Responsibilities
- Proactively manage multiple service calls from inception to completion.
- Ensure that service technicians communicate with customers, make scheduled appointments, and complete service calls according to established procedures.
- Facilitate the involvement of internal departments such as parts and sales to ensure field technicians are fully supported.
- Professionally communicate with clients throughout the service call.
- Resolve service issues by coordinating with internal teams and communicating with the client and service technician
- Document all communication and service progress in Service Management software
- Hours of work, Monday – Friday 9:30AM to 6:00PM MT
Qualifications
- Excellent written and verbal communication skills
- Computer proficiency and a strong background in Microsoft products
- Positive attitude even when under pressure
- Work history showing progressive growth and responsibilities
- Ability to work in teams and independently as needed
- Experience managing complex workloads and projects
Education
- Bachelor's degree (B. A.) from a four-year college or university preferred or equivalent combination of education and experience.
Scantron is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Director of Talent Acquisition, Wendy Hinson at 919 657-6903.
EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
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