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Are you passionate about technology? Invent the solutions of tomorrow in the aerospace and defence industry, with an international group where innovation, teamwork, and continuing, daily education are fundamental values. Join Safran!

Safran Electrical Components are seeking a Customer Service Advisor to support our busy team on a 6 month basis with the opportunity to go permanent.

What will I be doing?

Your role will be to work with the Sales & Customer Services team at Slough in giving excellent support to the business in line with the Global Safran Electrical Components' Sales Policy. You will effectively
process enquiries & orders, work with the engineering, finance, planning and operations department, and product managers to ensure smooth operation of all sales/customer related matters.

Key responsibilities:

• Processing orders within a quick turnaround
• Deal with incoming customer requests – emails & phone calls
• Maintain a high degree of data accuracy
• Provide excellent customer service at all points of contact

Orders:

• Booking in against enquiries
• Checking all data including pricing info is valid and up to date
• Review contractual agreements
• Liaise with Engineering teams for any non-standard orders

Assisting accounts department:

• Assist with credit control processes
• Chasing payments
• Follow the SEC Accounts policy / process – involve Customer Service Manager in the case of any problems or difficulties

Dealing with customer queries or complaints:

• Handles queries in a calm, professional manner
• Record complaints in line with our policy on the Complaints Log
• Liaise with relevant departments to resolve issues
• Keep in touch with customers for ongoing complaints
• Escalate to manager if/when required
  

Why us?

Based in Slough, Safran Electrical Components oversee a wide range of electrical design and manufacture work.

The teams produce components, connector adaptors, backshells, transitions and more, providing electromagnetic, lightning strike and physical protection for writing systems for demanding environments.

As a valued member of our team, these are just a few of the benefits you'll receive:

• Hybrid/Flexible working hours with an early finish on a Friday (4.5 day working week)
• A 5 week holiday entitlement, option to buy/sell annual leave
• Pension scheme
• Profit sharing annual bonus
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, technology savings, retail discounts, access to healthcare & wellbeing services, house moving day)
• Global and local career progression opportunities and sponsorship of training courses
• And much more!

What do you need from me?

We are looking for an enthusiastic person with a proven track record of working in a customer service environment

• Minimum 2 years' customer service experience
• Excellent telephone manner
• High standard of written English
• Computer literate
• Willing and able to develop product knowledge and learn new processes
  

This will be an excellent opportunity to develop within a fast paced environment at a Global Aerospace Engineering company.

Although initially a 6 month FTC, there is the possibility of the role to become permanent and you will also have access to other opportunities within the Safran group.

What's my next step?

If you feel you have the necessary skills required, please apply via the website and if your experience matches what we are looking for a member of our recruitment team will be in touch.

We want Safran Electrical Components to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Electrical Components an inclusive place to work.